At Little Toy Factory, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your product, you may return it under the following conditions:

OUR RETURN POLICY:
You may return products within 30 days of the delivery date.
Condition of Items: Items must be returned in their original condition, unused, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Process:
Contact our customer service team to initiate the return process.
Pack the item securely in the original packaging.
Include the receipt or proof of purchase.
Ship the item to the address provided by our customer service team, or return to the store.
Refunds: Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
If you have any questions or need assistance with your return, please contact our customer service team at 403-729-0243. We are here to help!

OUR SHIPPING POLICY:
Little Toy Factory will ship all orders by Canada Post Expedited Post. This does not include oversize Items.
Flat Rate shipping only applies within Canada and must be deliverable by Canada Post Ground Only (Some Exclusions Apply). USA customers are responsible for the full shipping cost.
All orders that are 36″ and larger will be charged a $20 oversize fee. If your order is too large to ship by Canada Post we will contact you with alternate shipping methods and price.
All orders must be Insured and this will be charged at a rate of $1.85 per $100 of value of order.
Dangerous Goods Such as Fuel, rocket engines, spray cans can only be shipped by courier and special charges apply.